Where is Platinum Tents & Events located?
Platinum is located in Wai'anae on the island of O'ahu.
Is delivery available?
Yes, we deliver to all parts of O'ahu. Delivery fees do vary based on location of your event.
how equipment will be dropped upon delivery?
Equipment will be dropped at area specified by customer. Tables & chairs will be stacked in neat piles in a dry location and we expect to have our equipment stacked the same way upon pick up. ( a fee will apply if equipment is not re-stacked.) Delivery location needs to be specified when placing order. All deliveries going beyond 20' from our delivery vehicle will be charged an additional portage fee.
these equipment have installation included in the price Tents, lighting, staging, dance floors, Arches & Market umbrellas will be set up by PT&E employees upon delivery. Chairs, tables, tableware and linens will be stacked in neat piles under the tent and we expect to have it placed the same way upon pick up. ( a fee will apply if equipment is not restacked.) However PT&E does setup and teardown chairs, tables, tableware and linens for a seperate fee inquire about pricing when making your purchase.
Are set-up and teardown of equipment included in pricing?
Installation and teardown fees of tents, basic lighting, staging and dance floors are included in the pricing. (specialty lighting excluded) Set-up and teardown of chairs, tables, tablewares and linens are not included but could be setup for an extra fee.
When should I place my order?
Ideally, orders should be placed 2-4 weeks in advance. Orders can be made 2-7 days before the event, but a late fee may be included.
After I place my order, can I make changes?
Changes can be made up to a week before the event. Any changes made after that will likely include an additional late change fee.
How much is the deposit required to place an order?
We require a 25% deposit to reserve your rental.
When is final payment due?
Final payment is due a week before the event.
Do items need to be clean when returned?
Items needs to be returned in the same condition they were received. (A fee will be charged if items are returned overly stained, dirty, broken or missing.)
What happens if there are missing items when we return?
A missing item fee will be added to your invoice if any equipment is missing. Damages to some equipment can only be determined once it has been returned to our warehouse. PT&E reserves up to 5 business days to process and record all charges.
Can I have an estimate before placing an order?
estimates will always be sent to customers before confirming an order. Upon confirmation an invoice will then be sent to.
Are deposits refundable?
deposits or payments made in full under contracts are non-refundable under any circumstance.
Is there a minimum order?
No, However orders must exceed $150.00 to qualify for delivery.
What is the charge for long term rentals?
contact us for pricing on long term rental.
**Please note: Platinum's website is constantly being updated so prices are subject to change without notice.